Service terms, in plain English.
These terms explain one-time customized projects, subscriptions, cancellation, refunds, renewal, and service boundaries. We want every customer to understand the agreement before paying.
Capabilities Statement refund policy
Capabilities Statement services are paid in full upfront. Payment is non-refundable once submitted because the purchase reserves production time specifically for the client and customized work may begin immediately. Work is scheduled to begin the same business day when operationally feasible or the next business day when payment is received later in the day.
Proposal service refund policy
Proposal services are paid in full upfront. After payment, M & M reviews the solicitation against the eligibility, scope, complexity, deadline, and capacity criteria published on the Services page. If M & M cannot accept the project, we will decline it and refund the proposal payment in full.
If M & M accepts the proposal project, we will send a written acceptance email. The payment becomes non-refundable when that acceptance email is sent, and customized work may begin immediately.
A cancellation request received before M & M sends the acceptance email qualifies for a full refund, even if M & M reads or processes the request afterward. Cancellation timing is determined by the timestamp showing when M & M received the request.
After payment becomes non-refundable, client delays, incomplete or inaccurate information, failure to provide solicitation amendments or changes promptly, a decision not to submit or use the work, or an unsuccessful award outcome do not create a right to a refund. If M & M cannot complete an accepted service, we will determine and issue an appropriate full or partial refund based on the work completed.
GovCon Search subscription terms
Effective September 12, 2026Monthly subscriptions
Request cancellation within 72 hours of your initial monthly purchase for a refund of the initial monthly subscription payment.
The separate one-time onboarding fee is non-refundable once paid. After 72 hours, the subscription payment is also non-refundable. If you cancel, service continues through the end of the current paid month and does not renew.
Annual subscriptions
Request cancellation within 7 calendar days of your initial annual purchase for a refund of the initial annual subscription payment.
The separate one-time onboarding fee is non-refundable once paid. After 7 calendar days, the annual subscription payment is also non-refundable. If you cancel, service continues through the end of the current paid year and does not renew.
One-time onboarding fees
Essentials: $297. Expanded: $497. The fee covers the initial consultation, account setup, search-profile development, NAICS and keyword configuration, source selection, and portal preparation.
The onboarding fee is non-refundable once paid because it reserves M & M's onboarding capacity and covers customized setup for your business. It is charged only once when you begin the service and does not renew with the subscription.
Renewals and refund timing
- Monthly and annual subscriptions automatically renew for the same billing period until cancelled.
- The 72-hour and 7-day refund windows apply only to the initial subscription purchase, not to renewal charges.
- Cancellation stops the next automatic renewal. It does not shorten the already-paid service term unless M & M issues a timely subscription refund.
- The cancellation request time is the time M & M receives the request.
How to cancel
Email mmeyer@mmindustriesllc.com or use the contact form. Include the subscriber's name, business name, billing email, and the plan to cancel so we can identify the subscription promptly.
What the checkout checkbox means
By checking the required box at Stripe Checkout, you confirm that you reviewed and agree to these terms, including the immediately non-refundable one-time onboarding fee, automatic renewal, the applicable initial subscription-refund window, and the non-refundable treatment after that window.
GovCon Search service boundaries
M & M provides human-operated opportunity research and basic screening based on the customer's approved search profile. Delivery occurs Monday through Friday, excluding federal holidays, and only when qualifying opportunities are identified.
M & M does not guarantee that every available solicitation will be found, that every portal will remain accessible, that an opportunity will be a perfect fit, that the customer will bid, or that any contract will be awarded. Customers remain responsible for final bid/no-bid, eligibility, compliance, pricing, proposal, and submission decisions.
Proposal writing, bid submission, legal or accounting advice, certification approval, and SAM.gov registration work are not included in a GovCon Search subscription. Proposal writing and Capabilities Statement services are separate one-time services with their own scopes and pricing.
Access and customer responsibilities
Login-required or restricted procurement sources require the customer's valid account, permission, eligibility, and cooperation with multi-factor authentication. Paid third-party databases are not included unless the customer agreement says otherwise. The customer must provide accurate onboarding information and promptly report changes affecting its capabilities, certifications, eligibility, geography, or portal access.
Questions before purchasing
If any term is unclear, contact us before subscribing at mmeyer@mmindustriesllc.com. We would rather answer the question before checkout than surprise you afterward.
These service terms may be supplemented by a signed customer agreement. If a signed agreement expressly conflicts with this page, the signed agreement controls for that customer.